Question 1

Who founded Digital Thrive?

Accepted Answer

Digital Thrive was founded by John (Dogancan) Baris and Elena Baris. John is the Technical Lead specializing in SEO, AI, and web development. Elena is the Marketing Lead specializing in SEM, PPC, and eCommerce.

Question 2

Where are you located?

Accepted Answer

We're based in Toronto, Ontario, Canada, serving clients across the US, Canada, UK, Ireland, Australia, and New Zealand. Our remote-first approach means location is never a barrier.

Question 3

How long have you been in business?

Accepted Answer

We bring 7+ years of digital marketing expertise. Digital Thrive is newly founded, and we're actively serving clients across all our service areas. Exciting case studies coming soon!

Question 4

Is AI doing all the work?

Accepted Answer

No. AI amplifies our expertise but doesn't replace human strategy. We use AI to accelerate research, analysis, and content production, but every deliverable is reviewed and refined by our team. You get the best of both: speed and quality.

Question 5

Do you have case studies?

Accepted Answer

We're newly founded and actively serving clients. As we complete projects and gather results, we'll share case studies on the site. In the meantime, we're happy to discuss our approach and experience during a discovery call.

Question 6

What services do you offer?

Accepted Answer

We offer 8 core services: SEO Services, Paid Advertising, Web Design, Web Development, Mobile App Development, AI & Automation, DevOps, and Analytics & Dashboards. Each service is designed to work together for maximum impact.

Question 7

Do you offer link building or backlinks?

Accepted Answer

No. Quality control is nearly impossible and bad links create long-term problems. We focus on what we can control: building sites and content that earn links naturally through quality.

Question 8

Why don't you use WordPress or templates?

Accepted Answer

Template platforms have bloat, security vulnerabilities, and performance limitations. We build custom solutions that are faster, more secure, and fully owned by you - no platform lock-in, no plugin subscriptions.

Question 9

How do your services work together?

Accepted Answer

Every service strengthens every other service. SEO informs site structure and content. Web development is built with SEO and conversion in mind. Analytics guides decisions across all channels. This interconnection is our key differentiator.

Question 10

How does your process work?

Accepted Answer

We start with discovery to understand your goals, then develop a strategy and execute. We communicate transparently throughout and deliver work iteratively for your feedback.

Question 11

How fast do you deliver?

Accepted Answer

Thanks to our AI-powered workflow, we deliver faster than traditional agencies while maintaining quality. Timeline depends on project scope - we'll provide realistic estimates during discovery.

Question 12

How do we communicate during a project?

Accepted Answer

Primarily via email and scheduled calls. We provide regular status updates and are responsive to questions. No ticket systems or support portals - direct communication with the people doing the work.

Question 13

How much do your services cost?

Accepted Answer

Every project is different, so we scope properly and price accordingly. Our pricing is competitive with quality freelancers and boutique agencies - fair investment for custom, quality work. Let's discuss your specific needs.

Question 14

What are your payment terms?

Accepted Answer

Standard projects: 50% upfront, 50% on completion. Larger projects may have milestone-based payments. Retainers are billed monthly, Net 30.

Question 15

Do you charge HST/tax?

Accepted Answer

For Ontario clients: 13% HST. For US and international clients: 0% tax.

Question 16

Do you offer payment plans?

Accepted Answer

For larger projects, we can discuss milestone-based payment schedules. Contact us to discuss options.

Question 17

What contracts do you use?

Accepted Answer

We use a Master Services Agreement (MSA) once per client relationship, plus a Statement of Work (SOW) for each project. This protects both parties and ensures clarity on scope and deliverables.

Question 18

What if I need to cancel?

Accepted Answer

30 days written notice for cancellation, with prorated refunds for any unused work. See your MSA for full terms.

Question 19

How do I start?

Accepted Answer

Fill out our contact form or book a discovery call. We'll discuss your needs, provide recommendations, and if there's a fit, send a custom proposal.

Question 20

What do you need from me?

Accepted Answer

Basic info about your business, goals, and any existing assets (website access, analytics, brand guidelines). We'll guide you through exactly what we need.

Question 21

Can I book a call?

Accepted Answer

Yes! You can book a 15-minute quick chat at https://cal.com/john-baris/15min or a 30-minute discovery call at https://cal.com/john-baris/30min. Both links are also available on our Contact page.

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